Orders
How long does it take to process my order?
All Maklenn products are made to order. Orders are typically processed within 2–5 business days before they are shipped.
How long will delivery take?
Estimated delivery times are:
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United States: 7–12 Business Days
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Canada: 7–14 Business Days
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United Kingdom: 7–12 Business Days
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Europe: 7–15 Business Days
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Australia & New Zealand: 8–15 Business Days
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United Arab Emirates: 8–15 Business Days
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Asia: 7–15 Business Days
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Rest of the World: 10–20 Business Days
Delivery times are estimates and may vary depending on customs, local carriers, and holidays.
Can I change or cancel my order?
Orders can only be changed or cancelled before production begins.
Once your order enters production, we are unable to make changes or cancel it because each item is custom-made.
Shipping
How can I track my order?
Once your order ships, you'll receive a confirmation email with a tracking number.
Please allow up to 48 hours for tracking information to update.
Do you ship internationally?
Yes. Maklenn ships to most countries worldwide.
Shipping availability and delivery times may vary depending on your location.
Will I have to pay customs or import taxes?
Depending on your country, customs duties, VAT, GST, or import taxes may apply.
These charges are determined by your local customs authority and are the responsibility of the customer.
My package is delayed. What should I do?
Shipping delays can occasionally occur due to customs processing, weather, or courier issues.
If your package is significantly delayed, please contact us and we'll be happy to assist.
Returns & Refunds
Can I return my order?
Because all Maklenn products are made to order, we do not accept returns for:
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Change of mind
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Incorrect size ordered
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Personal preference
What if I receive a damaged or incorrect item?
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
Include your order number and clear photos of the issue so we can review your claim.
How long do refunds take?
Once approved, refunds are sent to your original payment method.
The time it takes to receive your refund depends on your bank or payment provider.
Products & Sizing
How do I choose the right size?
Each product includes a detailed size chart.
Please compare the measurements with a garment you already own before placing your order.
Will the colors look exactly like the photos?
We do our best to display product colors accurately.
However, slight differences may occur due to monitor settings, lighting, and device displays.
Are your products made to order?
Yes.
Every Maklenn product is produced specifically after your order is placed, helping reduce waste while maintaining premium quality.
Payments
What payment methods do you accept?
We accept secure payments through the payment methods available during checkout, including major credit and debit cards and other supported payment options depending on your country.
Is my payment secure?
Yes.
All payments are processed through secure, encrypted payment gateways to protect your personal and financial information.
Support
How can I contact Maklenn?
If you have any questions, we're happy to help.
Email: maklenn.co@gmail.com
We aim to respond within 24–48 business hours.
What information should I include when contacting support?
To help us assist you quickly, please include:
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Your Order Number
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Your Full Name
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A description of your issue
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Photos (if applicable)
About Maklenn
What is Maklenn?
Maklenn is a premium global streetwear brand inspired by anime, modern culture, and bold self-expression.
Our mission is simple:
Wear Confidence. Wear Maklenn.
Why are your products made to order?
Producing items only after they're ordered helps reduce overproduction and waste while ensuring each piece is crafted specifically for its owner.
Thank you for choosing Maklenn. We appreciate your support and look forward to delivering premium apparel you'll love.