How long does it take to process my order?
Most Maklenn products are made to order after you place your purchase.
Production usually takes approximately 2–4 business days before your order is shipped.
Production times may vary depending on the product, size, color, fulfillment location, order volume, or seasonal demand.
How long does shipping take?
After your order has completed production and has been dispatched, typical Standard shipping estimates are:
United States: approximately 3–6 business days
International destinations: approximately 7–14 business days
These are estimated delivery times and are not guaranteed. Customs, carrier delays, holidays, weather, remote locations, and other circumstances may affect delivery.
Production time and shipping time are separate.
Do you ship internationally?
Yes. Maklenn ships to many countries supported by our fulfillment partners and shipping carriers.
Available destinations and shipping options may vary depending on the product and delivery location.
International orders may also be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.
Unless these charges are specifically collected at checkout, they are generally the responsibility of the customer.
How much does shipping cost?
Shipping costs are calculated based on your order, destination, fulfillment provider, and available shipping method.
The final shipping charge will be shown at checkout before you complete your purchase.
Any free-shipping promotion will be clearly stated on the website or during checkout.
Will I receive tracking information?
Tracking information will be provided when it is available from the shipping carrier.
You will normally receive a shipping confirmation after your order has been dispatched.
Carrier tracking can take 24–48 hours to update after the shipping label is created.
Some destinations or shipping services may provide limited tracking.
Why did I receive only part of my order?
Products from the same order may be produced at different fulfillment facilities.
Because of this, multiple items may sometimes be shipped separately and arrive on different dates.
This does not necessarily mean that part of your order is missing.
Check your shipping confirmation and tracking information for additional packages.
Can I cancel or change my order?
Please contact us as quickly as possible after placing your order.
Changes or cancellations may be possible before the order enters production.
Because our products are made to order, once production has started we cannot guarantee that an order can be changed or cancelled.
Contact us at maklenn.co@gmail.com with your order number.
Can I change my shipping address after ordering?
Contact us immediately if you notice an incorrect shipping address.
Address changes may be possible before production or shipment begins, but they cannot be guaranteed once fulfillment has started.
Customers are responsible for providing a complete and accurate delivery address at checkout.
Do you accept returns or exchanges?
Because most Maklenn products are made to order, we generally do not accept returns or exchanges for:
Choosing the wrong size
Choosing the wrong color
Changing your mind
Ordering the wrong variant
Please check the product details and size chart carefully before ordering.
Where applicable consumer law gives you mandatory cancellation or return rights, Maklenn will honor those rights.
Please contact us before returning any product.
What happens if my item arrives damaged or defective?
If your item arrives damaged, defective, materially misprinted, or incorrect, contact us within 30 days of delivery.
Please send:
Your order number
A description of the problem
Clear photos showing the issue
Eligible claims may receive a replacement or refund after the issue is reviewed.
Contact: maklenn.co@gmail.com
Do I need to return a damaged item?
In many verified manufacturing-defect cases, a physical return may not be required.
Please do not send products directly to our print provider or manufacturer.
Contact us first, and we will provide instructions if a return is necessary.
What if my package is lost?
If your package appears to be lost in transit, contact us at maklenn.co@gmail.com.
Please submit a lost-in-transit claim no later than 30 days after the estimated delivery date.
We may investigate the shipment with the carrier and fulfillment provider before determining whether a replacement or refund is appropriate.
What if tracking says delivered but I cannot find my package?
First:
Check around the delivery location.
Ask household members or neighbors.
Check with your local carrier or post office.
Confirm that your shipping address was correct.
If you still cannot locate the package, contact us with your order number.
Delivered-but-not-received cases are reviewed individually.
How do I choose the correct size?
Please check the size chart shown on the product page before ordering.
Measurements and fit may vary between different garment styles.
For the best result, compare the size-chart measurements with a similar garment you already own.
Because products are made to order, choosing the wrong size generally does not qualify for a free return or exchange unless required by applicable law.
Will the product look exactly like the image?
We work to represent our products as accurately as possible.
However, slight differences may occur due to:
Screen color settings
Garment production batches
Printing methods
Product size
Artwork placement
Normal manufacturing tolerances
Minor print-placement or garment-measurement variations do not necessarily indicate a defect.
Are Maklenn products made to order?
Yes. Most Maklenn products are produced after an order is placed through our fulfillment partners.
This allows us to avoid maintaining large quantities of pre-made inventory.
Because production begins specifically to fulfill customer orders, order changes and cancellations become more difficult once production has started.
Are Maklenn products officially licensed?
Maklenn does not claim that a product is officially licensed, sponsored, endorsed, or affiliated with a third-party franchise or rights holder unless that status is expressly stated on the relevant product page.
Third-party names, characters, trademarks, and other intellectual property belong to their respective rights holders.
How should I care for my clothing?
Always follow the care instructions provided with the garment.
For printed apparel, we generally recommend:
Washing according to the garment care label
Washing inside out where appropriate
Avoiding direct high heat on printed artwork
Avoiding ironing directly over printed designs
Following the recommended drying instructions
Proper care can help maintain the appearance of your garment and printed artwork.
When will I receive my refund?
Once a refund has been approved and processed by Maklenn, we aim to issue it to the original payment method within 5 business days.
Your bank, card provider, PayPal, or payment service may require additional time before the refund appears in your account.
What payment methods do you accept?
Available payment methods are displayed during checkout and may vary depending on your country or region.
Payments are securely processed through Shopify and supported payment providers.
How can I contact Maklenn?
For order support, shipping questions, returns, refunds, or other inquiries:
Email: maklenn.co@gmail.com
We normally reply within 24–48 hours. Please include your order number when contacting us about an existing order.